FAQ - Frequently asked questions
The B driving license is valid enough to drive our vans (under French law and European legislation).
Yes, as long as French law recognizes your license. For example, licenses from the EU or the USA are recognized.
Yes, our vans are newer vehicles equipped with all modern driving aids. Apart from the larger size, you shouldn’t be worried; you'll feel like driving a small car! The majority of our customers are new to this but is doing very well!
To rent our vans, you must be 21 years, and be in possession of driving license for over 24 months.
Yes, simply specify the number of drivers and their age at time of booking in order to obtain insurance accordingly.
Equipped vans are equipped to accommodate 4 to 5 people depending on the model. The minibuses have 9 seats.
Yes, no problem Monday through Friday. However it is not possible to rent a van one day during the weekends, the minimum being two.
Countries that you can cross your van are those covered by our insurance policy. The majority of the European Union is authorized, as well as some neighbouring countries like Switzerland, Norway or Morocco. There are some exceptions for some countries not covered, particularly in Eastern Europe. If you are going abroad thanks for contacting us directly to confirm your destination or route.
Warning, some countries require more specific documents to let vehicles on their territory, including, for example, the original vehicle documents. Inquire and do not hesitate to send us your queries before you leave.
The average consumption of our vans for a mixed use (city and highway) is 7.5 litres per 100 km.
Our vans are less than 2 meters high ... so you will carry the same rates of toll that the class of "cars".
If the failure is not attributable to tenants, We-Van is committed to defray the cost of repairing the vehicle, and pay the rental days lost.
If the tenant agrees to the option of national and international assistance- We Van takes extra care to its hosting solution time for repairs, or, in case of urgent necessity, repatriation of passengers to their point where to start arrived.
We purchased this van-assistance policy with Axa Assistance, whose detailed conditions are available upon request.
The following apply in cases where the tenant has complied with the legislation in force governed by the Highway Code and the conditions for using the van described in our Terms of Rental. In all cases involving claims / third parties, the lessee must prepare a joint report.
Disaster due and the tenant's responsibility, involving or not / third parties, We-Van reserves the right to levy all or part of the deposit paid.
If the tenant is considered not responsible for the accident any part of his deposit is payable. This amount will be returned on receipt of compensation paid by insurance from the party responsible.